Reference

oddigo Legal Terms for Indonesia Accounts

Our legal framework covers how your account data is stored, how your rights apply to your wallet activity, and what happens when you need to raise a dispute…

Account Data PolicyDANA & QRIS Payment TermsDispute Contact PathCookie Use DisclosureData Retention Rules

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What Our Terms Cover and How They Apply

oddigo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms govern your use of the oddigo platform where local law permits, including how we process account registrations, verify phone numbers before granting account access, and handle payment records tied to DANA, OVO, GoPay and QRIS transactions. Our terms also cover bank transfer confirmations via

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BCA, BRI, Mandiri and BNI, and the way we store receipts for dispute resolution. You agree to these terms when you complete the phone verification step during account creation. Access to specific lobby areas — Live Roulette, Crash Games or the sportsbook — depends on local
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law in your region. We update this policy when our payment or account processes change, and we notify you via the contact method on your account profile.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your rights, a payment dispute, or a data request, we have direct contact paths available around the clock. Our policy team handles account-level legal queries separately from general support, so your request reaches the right person without delay. You can open a query through live chat, email or the in-account help panel, and we aim to respond to policy-related cases within 24 hours.

Team online

Live Chat

Available 24 hours a day for account policy queries, payment disputes and data access requests. Start a chat from inside your account dashboard at any time.

Email Support

Send detailed policy or data-related requests to our legal inbox. We aim to reply within 24 hours and confirm receipt of every submission we receive.

In-Account Help Panel

Navigate to the Help section inside your account to submit a formal policy query or payment receipt dispute directly, with your account ID pre-attached.

HOW WE HANDLE DATA

Account Security, Cookies and Data Practices

We approach data handling as an operational responsibility, not an afterthought. Your account information, payment history and session data are stored with access controls that limit internal visibility to verified team members.

Data Storage

Your account details and payment records — including DANA, OVO and QRIS transaction logs — are stored on servers with restricted internal access and standard encryption at rest.

Cookie Policy

We use session and analytics cookies to keep your lobby state between visits. You can review and update cookie preferences at any time from the Privacy Settings panel in your account.

Account Security

Phone verification is required before account access is granted. We do not allow account sharing, and we flag unusual login patterns for a secondary verification step to protect your wallet.

Data Retention

We retain payment receipts and account activity logs for the period required under applicable local law. You may request a summary of your stored data at any time through the in-account help panel.

Who to Contact

Policy and data queries go to our dedicated legal inbox, separate from general customer support. Reference your registered phone number when submitting so we can locate your account quickly.

Requesting Changes

To update, correct or delete personal data tied to your account, submit a formal request via live chat or email. We confirm all change requests in writing before making any amendments.

Legal Questions About Your oddigo Account

These are the questions we hear most often about the oddigo legal framework — covering your rights, data access, account terms and what to do when something goes wrong with a payment or account action.

Your account is governed by our platform terms and conditions, which apply where local law permits. Specific lobby access — such as Live Roulette or Crash Games — depends on local law in your region of Indonesia.

We store your account details and payment logs — including DANA, OVO, GoPay and QRIS records — with access controls that limit visibility to authorised team members only. Data is retained as required by applicable local law.

Yes. Submit a data access request through the in-account help panel or via our legal email inbox. Reference your registered phone number so we can locate your records and respond within 24 hours.

Open a dispute through live chat or the in-account help panel. Provide the transaction reference and the wallet used — OVO, GoPay, DANA or QRIS — and our team will review the payment receipt and status within one business day.

We use session and analytics cookies disclosed at your first visit. You can review your cookie preferences at any time in the Privacy Settings section inside your account dashboard and update them without contacting support.

We do not sell your data. Payment processor details are shared only with the relevant rail — DANA, OVO, GoPay, QRIS or bank transfer providers like BCA or Mandiri — as required to complete your transaction.

Send a formal request through live chat or to our legal email inbox. We confirm every deletion or correction request in writing before acting on it, and we complete changes within the timeframe required under local law.

oddigo Legal Terms for Indonesia Accounts

How to Reach Us on Policy Matters

Live Chat

Email Support

In-Account Help Panel

Account Security, Cookies and Data Practices

Data Storage

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Legal Questions About Your oddigo Account

01 What legal terms apply to my oddigo account in Indonesia?

02 How does oddigo handle my personal data and payment records?

03 Can I request a copy of the data oddigo holds on my account?

04 How do I raise a dispute about a payment made via OVO or GoPay?

05 What are the cookie practices on oddigo and how do I manage them?

06 Does oddigo share my account information with third parties?

07 How do I ask oddigo to delete or correct my account data?

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