Reference

oddigo Privacy Policy — What We Collect and Why

Our Privacy Policy covers every piece of information you share when you open an account, make a deposit via DANA or QRIS, or contact our support team.

Account data transparencyDANA, OVO, GoPay, QRIS coveredData request path includedRetention periods explainedContact route for corrections
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oddigo oddigo Privacy Policy — What We Collect and Why
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you want to review, correct, or delete the personal data we hold on your account, you have three direct contact routes available seven days a week. Our support team handles data requests alongside account and payment queries, so you reach the right team without being redirected multiple times. Whether you are in Bandung or anywhere else in Indonesia, responses to data requests are processed within two business days.

Team online

Live Chat

Open the chat widget from any page on the site. Available daily from 08:00 to 23:00 WIB. Quote your registered phone number so our team locates your account record immediately.

Email Support

Send your data access or deletion request to our support address. Include the email tied to your account and a description of what you need reviewed or removed. We reply within two business days.

Account Settings

Log in, navigate to Account Settings, and select the Privacy section. From there you can download a copy of your stored data or submit a correction request without contacting support.

DATA HANDLING STANDARDS

How We Manage, Store and Secure Your Information

Data security on our platform runs across several layers — from the moment you complete phone verification on registration through to every QRIS or bank transfer you process.

Encryption at Rest

All account records — including payment wallet IDs and bank transfer references — are encrypted in storage. Access is restricted to staff who handle account operations and payment verification directly.

Cookie Controls

We use session cookies to remember your lobby position and functional cookies to keep your payment method preference between visits. You can clear cookies via your browser settings at any time without losing your account.

Retention Periods

Account data is retained for as long as your account remains active and for a defined period afterward as required for financial record-keeping. You can request an earlier deletion where local law permits such a request.

Third-Party Sharing

We share transaction data with payment processors — including DANA, OVO, GoPay and QRIS gateways — only to complete your deposit or withdrawal. No data is sold or passed to advertising networks.

Account Security Steps

Phone verification is required before your first login and again when you change your registered number or request a withdrawal above a set threshold. This step protects your account record from unauthorised changes.

Data Correction Requests

To correct a name, phone number, or email on your account, send a request through live chat or the Account Settings privacy section. Changes are confirmed within two business days after identity verification.

Common Questions About the oddigo Privacy Policy

The following questions cover what we collect, how long we keep it, how your payment data is handled, and what steps you take if you want to update or remove your information from our records.

We collect your name, phone number, and email at registration. Once you add a payment method — DANA, OVO, GoPay, QRIS, or a bank transfer via BCA or Mandiri — we also record the wallet or account reference for transaction verification.

We share data only with the payment processors needed to complete your transactions — such as QRIS or OVO gateways. We do not sell personal data or pass it to advertising platforms under any circumstances.

We retain your data for a defined period after account inactivity, primarily to meet financial record-keeping obligations. You may request earlier deletion where local law permits, via the Account Settings privacy section or live chat.

Log in and go to Account Settings, then select the Privacy section to download your stored data. Alternatively, send a request via email or live chat — available 08:00 to 23:00 WIB — and we respond within two business days.

Yes. Any payment reference associated with your account — including DANA wallet IDs, GoPay transaction codes, and virtual account numbers — is handled under this Privacy Policy and stored with the same encryption applied to all account records.

Yes. Submit a correction request through live chat or the Account Settings privacy section. After identity verification via your registered phone number, changes are processed within two business days.

It does. We use functional cookies to remember your lobby position and payment preferences between sessions. You control these through your browser settings; clearing them does not affect your account data or balance.

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